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About the Dispatch Board

The Dispatch Board screen includes a drag-and-drop interface for selecting employees to complete activities and manually scheduling these activities.

Generally, businesses use the Dispatch Board in the following ways:

• Local dispatch. A local business uses the Dispatch Board. A local service manager uses the Dispatch Board to manually schedule activities. The dispatcher is familiar with the territory (or territories) and the employees. For more information about this method, see About the Process Flows for Dispatch Board Scheduling.
• Centralized dispatch. A geographically disperse business with a centralized, dedicated dispatch team uses the Dispatch Board. The dispatch personnel search for and schedule employees according to their skill and their proximity to activities. For more information about this method, see About the Process Flows for Dispatch Board Scheduling.