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About Rescheduling Appointments on the Dispatch Board

You can reassign or reschedule any activity on the Gantt chart by dragging and dropping the activity, but these activities are not automatically loaded into the Appointment Booking System (ABS).

You can override the drag-and-drop business service to attempt activity loads and provide real-time feedback, but manual and automated scheduling do not combine well. When loading activities into an existing schedule, Siebel Scheduler does not attempt to schedule activities currently in the same time slot because the coding logic for these types of decisions is implemented on only a case-by-case basis. Large numbers of users simultaneously attempting to manually schedule activities (by selecting the Lock Assignment or Lock Schedule check boxes) creates conflicts and a brittle schedule that you cannot easily change if you move people. For more information about these check boxes, see Locking Assignments and Schedules for Activities (End User).

TIP:   For appointments in the future, it is recommended that users book appointments again by using the Book Appointment button. For appointments occurring today, it is recommended that you allow users to manually change appointments so that users can use discretion. To allow users to manually change appointments, change the ABS - Days to Start parameter to 1. For more information, see Defining Cost Functions for the Optimizer.