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Siebel Field Service Guide > Service Inventories > About Inventory Transactions > Serialization for ProductsIf a product is serialized (if the Serialized check box is selected in the Fulfillment view in the Service Information view in the Products view of the Administration - Product screen), then a serial number is required for all movements and transactions of assets for the product, including the following: Serialized products are treated differently from nonserialized products. If a product is serialized, then the user must enter assets for the product. When you ship or receive a serialized product, the correct number of assets with serial numbers must exist in Siebel Field Service. For example, if you ship or receive 4 serialized hard drives, then 4 separate serial numbers must exist in Siebel Field Service. For more information, see Siebel Enterprise Integration Manager Administration Guide. NOTE: When a serialized asset is allocated through a manual order, the product quantity specified in the order is allocated, not the asset itself. Consequently, the asset remains in the On Hand - Good or On Hand - Defective inventory. |
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