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Engines for Siebel Field Service

Siebel Field Service includes the following engines:

• Renewal Engine. Automatically renews agreement line items.
• Charge Engine. Automatically creates charges. The Charge Consolidation Engine can then consolidate these charges.
• Charge Consolidation Engine. Automatically generates invoices by using defined charge consolidation plans.
• Fulfillment Engine. Analyzes orders, locates the products for each order line item, returns the located products or substitute products to the user, allocates the products, and generates pick tickets.
• Part Locator Engine. Analyzes orders, locates the products for each order line item, and returns the located products or substitute products to the user. The user can manually allocate these products and generate the pick tickets.
• Replenishment Engine. Selects source and target inventories for needed restocking and generates the orders required to obtain materials from an external provider, an internal inventory site, or an internal manufacturing facility.
• Cycle Counting Engine. Generates cycle counting orders (or part lists).
• Preventive Maintenance Engine. Generates service requests to maintain assets by using predefined triggers.
• Mobile Inventory Transaction Engine. Generates inventory and asset transactions when a field service engineer reports part movements in the field.

To facilitate configuration, maintenance, and multi language support, these engines are implemented as business services. For more information about business services, see Integration Platform Technologies: Siebel Enterprise Application Integration. For more information about setting logging levels for these engines, see Engine Logging Levels.