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Siebel Scheduler

Siebel Scheduler provides automatic scheduling of activities and optimization of the service calendar. Appointment booking and schedule optimization are based on service region data, employee data, and constraints. Insertion of activities into optimized schedules accommodates immediate scheduling needs (for example, service calls linked to contractual commitments and emergency events). Siebel Field Service includes worldwide scheduling capability.

Siebel Scheduler includes the following features:

• Customer service representatives can automatically schedule visits to customers without exceeding current labor capacity. You can schedule appointments that are based on a window of time in hours.
• Siebel Scheduler optimizes deployment schedules by using business-defined constraints (for example, minimizing travel and labor costs) while making sure that you meet contractual commitments. You can schedule high-priority calls immediately, resulting in the reassignment of lower-priority calls.
• Siebel Scheduler can insert service activities that need immediate attention into an already-optimized schedule. Siebel Scheduler can also respond to unplanned situations such as a vehicle breakdown or unavailable field service engineers.
• Siebel Scheduler can use Assignment Manager to provide an optimized list of field service engineers for assignment to each service request or activity. Siebel Scheduler also provides data about availability of employees to Assignment Manager.
• Schedules are optimized in batch mode. Business-defined criteria determine this optimization.