Siebel Field Service Guide > Quality Management >

Process of Administering Siebel Quality

The following list shows the tasks that administrators typically perform to administer Siebel Quality. Your company might follow a different process according to its business requirements.

To administer Siebel Quality, administers perform the following tasks:

• Setting Up Roles and Responsibilities. Set up roles and responsibilities to allow the employees who use Siebel Quality to access the Quality screen and its views.
• Setting Up Lists of Values. Set up Lists of Values (LOVs) for the fields in the Quality screen.
• Mapping Area-Subarea Combinations. After you enter field value LOVs, map Area and Subarea field values to each other. Link each Area-Subarea combination to Product Line, Engineering Group, and QA Owner field values.
• Adding Release Product Builds. Add product builds that users can link to change requests.