Siebel Field Service Guide > Repairs > Process of Managing Repairs >
Creating Repair Records (End User)
You create a repair record so that you can recognize information about the repair of a defective product. This information includes orders, activities, and product movements that are associated with the repair. This task is a step in Process of Managing Repairs. To create a repair record
- Navigate to the Repairs screen.
- Create a new repair record, and complete the fields as appropriate.
Some fields are described in the following table.
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Asset # |
Select an asset number if the repair record applies to a serialized product. |
RMA # |
Select an RMA number to associate a return material authorization with the repair record. For more information about creating return material authorizations, see Creating Orders for Repairs (End User). |
SR # |
Select a number to associate a service request with the repair record. |
- If you want to associate a repair order for a third-party vendor with the repair record, then complete the following steps:
- Drill down on the Repair number (#) field for the repair record, and click the More Info view tab.
- In the Repair Vendor field, select the third-party vendor.
- In the RO Item number (#) field, select the repair order.
For more information about creating repair orders, see Creating Orders for Repairs (End User).
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