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Repair Numbers

A repair number is automatically assigned to a repair record. It uniquely identifies the product to repair. A repair center agent attaches a tag containing this number to the product. This repair number is often a bar-coded label, and allows you to track defective products through the repair process. The defective products do not need serial numbers. For more information about the methods to customize this number, see Numbers for Business Components.

If the product is serialized, then add the asset number to the repair record to automatically designate the product name, inventory location, and inventory level for the product.

Some businesses prefer to expedite the receiving process by creating batches of repair numbers in advance in repair records with no other information. When a defective product arrives, an employee accesses one of these repair records and completes the record for the product.

To generate a repair number for a serialized product, the product must have an asset number. The transactions associated with receiving the asset, through a return material authorization (RMA) or product movement, identify the destination inventory location for the incoming product.