Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 2.1 > About Mobile Data Management >

Status Data Sent from Field Service Engineers

Status data that is sent from field service engineers (or that dispatchers who communicate with field service engineers manually update) includes the following data:

• Status for dispatched activities

  For example, the status is updated when the field service engineer accepts or declines a job, starts a job, or completes the job.

  You map activity statuses in the Siebel application to activity statuses in Oracle Real-Time Scheduler using domain value mapping in Oracle Fusion Middleware. For more information, see Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide.

• Additional updates that field service engineers send include:
  • Shift Started (when a field service engineer starts work for the day)
  • Shift Completed (when a field service engineer completes work for the day)
  • Break Started (when a field service engineer starts a break)
  • Break Completed (when a field service engineer finishes a break)
  • POU Started
  • POU Completed