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Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Defining Schedules and Availability for Employees > Specifying Employees as UnavailableUse the Unavailable button to instruct the Optimizer that the selected employee is unavailable for a period. Clicking this button sends an asynchronous request to the Optimizer to load the data for the selected employee, including exception hours, and reassign or reschedule activities. TIP: Before using the Unavailable button, you might have to create a new record (in the Employee Exception Hours view in the Employees view of the Administration - User screen) describing the time when the selected engineer is unavailable. If you do not define at least 1 exception hour for the engineer, then the Optimizer displays an error message. For more information, see Defining Hours for Employees. |
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