Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Reloading the ABS and Optimizer Caches >

Loading Activity Data for Service Regions

Activity data for each service region must be loaded into the ABS or Optimizer cache. You can manually load data, or the Workflow Manager can automatically load data.

You specify the service region for an activity in the Service Region field in the Schedule view in the Activity List view of the Activities screen. All the activities for a service region are then listed in the Activities view in the Service Region List view of the Administration - Scheduling screen.

Use the Load button on the Activities view in the Service Region List view of the Administration - Scheduling screen to manually load activities for a selected service region. You can also use this button for Contract Scheduling. For more information, see About Running Contract Scheduling.

Clicking the Load button sends an asynchronous request to the Siebel Server to load the selected activities into the ABS or Optimizer cache. The data goes to either the ABS or Optimizer cache. The values of the Planned Start field and Planned End field for an activity and the start and end times for the ABS and Optimizer horizons determine the cache.

NOTE:  Normally, use the Workflow Manager instead of the Load button to load activities.

Before clicking the Load button, make sure that the following conditions apply:

• The activity is not repeating.
• If the Lock Schedule check box is selected, then the Planned Start and Planned End fields have values. For more information about the Lock Schedule check box, see Locking Assignments and Schedules for Activities (End User).
• If the Lock Assignment check box is selected, then an employee is assigned to the activity. For more information about the Lock Assignment check box, see Locking Assignments and Schedules for Activities (End User).

Administrators must also load employee data to the ABS or Optimizer cache. For more information, see Loading Employee Data for Service Regions.

To manually load activity data for a service region

1. Navigate to the Administration - Scheduling screen, then the Service Region List view.
2. Drill down on the Name field for a selected service region, and click the Activities view tab to view the activities.
3. Select the activities that you want to load for the service region.
4. Click Load.