Siebel Field Service Guide > Service Requests and Solutions > Process of Administering Solutions >

Allowing Editing of Resolution Documents

Resolution documents are, by default, read-only. Perform the following procedure to allow administrators to edit these documents in the Administration - Solution screen.

This task is a step in Process of Administering Solutions.

To allow editing of resolution documents

1. Log in to Siebel Tools as an administrator.
2. In the Object Explorer, navigate to Applet.
3. Query for the SR Resolution Item List Frame applet.
4. Navigate to Applet, List, and then List Column.
5. Select the ResFileName list column, and clear the check in the Read Only field.
6. Compile the SR Resolution Item List Frame applet.
7. Replace the Siebel Repository File (SRF).
8. Restart the client, and navigate to the Administration - Solution screen to test document editing.