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Process of Managing Answers

The following list shows the tasks that end users typically perform to manage answers. Your company might follow a different process according to its business requirements.

To manage answers, end users perform the following tasks:

• Configuring the Find Answers View (End User)
• Reviewing Answers for Service Request Inquiries (End User)
• Finding Answers for Service Request Inquiries (End User)
• Associating Answers with Service Request Inquires (End User)
• Adding Answers to Service Request Inquiries (End User)
• Requesting Answers for Service Request Inquiries (End User)
• Viewing Linked Content for Service Request Inquiries (End User)