Siebel Field Service Guide > Shipping and Receiving > Process of Managing Receiving >

Receiving Repaired Products from Third-Party Vendors (End User)

Perform the following procedure to receive repaired products from a third-party vendor. For information about shipping defective products to a third-party vendor, see Creating Transactions for Shipping Defective Products to Third-Party Vendors (End User).

NOTE:  Do not change the data on repair orders before you receive repaired products from a third-party vendor.

This task is a step in Process of Managing Receiving.

To receive a repaired product from a third-party vendor

1. Navigate to the Receiving screen.
2. In the Pending POs/ROs/RMAs list, drill down on the Receive Type field for a selected repair order.
3. In the Line Items list, select an order line item with product to receive.
4. In the Received Line Item list, create a new record that describes the receipt details for the product in the selected line item.

   The value in the Qty field in the Received Line Item list cannot exceed the value in the Qty field in the Line Items list.

5. In the Repairs list, create a new repair record for the product in the selected line item.
6. In the order form, click Process Receipt.

   The movement of the product from the third-party repair vendor to the specified inventory location is recorded.