Siebel Field Service Guide > Shipping and Receiving > Process of Managing Receiving >

Adding Information to Unknown Receipts (End User)

In the Receiving screen, you select All Unknown Receipts from the visibility filter to view all line items with products received with incomplete information. You can add this information and match receipts with existing orders.

This task is a step in Process of Managing Receiving.

To add information to an unknown receipt

1. Navigate to the Receiving screen.
2. From the visibility filter, select All Unknown Receipts.
3. In the Unknown Receipts list, drill down on the Shipment number (#) field for a selected receipt.
4. If you know the order number, then you can select the order number in the Match Order number (#) field.
5. If the receipt includes line items for products with serial numbers, then complete the following steps:
   1. In the Line Items list, select a line item for which the Serialized field is selected.
   2. In the Received Serial Numbers list, create a new record for the selected line item, and type the serial number in the Serial number (#) field.