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About Configuring Language Support for Browser Platforms

A browser platform can include the following:

• The Web browser itself
• The operating system where the Web browser runs
• Java runtime environment (plug-in) used by the Web browser (applies to the high interactivity client only)

For more information about client environment requirements, see My Oracle Support Certifications. For clients deployed using high interactivity or standard interactivity, see also the browser configuration chapter in Siebel System Administration Guide.

NOTE:  Siebel Open UI client requirements are based on browser standards rather than specific browsers and versions. For more information, see Siebel Installation Guide for the operating system you are using and other documentation for Siebel Open UI.

The client computer might not include all of the fonts and other resources necessary to display all of the Unicode characters that are outside the default non-Unicode code page. Some manual setup might be required in order to view all of the characters correctly in Web pages, including Siebel application screens.

If characters from some languages appear as hollow or solid boxes, then it might be due to lack of language setup in the browser. Box characters always indicate a problem at the user interface level. Question marks appear when Unicode characters are mishandled on the server or in third-party applications. They can also be due to the character set having been incorrectly configured in the database.

Vendor documentation and support should be definitive on these issues, but the following list provides a starting point for resolving issues. Web browsers display text in several contexts, including:

• HTML body text (most of the text in Siebel client screens)
• HTML field input (all of the text input in Siebel client screens)
• ToolTips
• Message boxes (alerts)
• Java applets (used in messages, toolbars, popup calculators, and calendars for the high interactivity client only)

This topic contains the following information:

• About Unicode Fonts
• Configuring Language Support for Windows XP