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Siebel Sales Handheld Guide > Troubleshooting > Siebel Handheld Application Log Files > Direct Server Synchronization Log and Output FilesThe name of the Direct Server Synchronization Log is the OM name plus the task ID for that log session. The log is found in the log subdirectory under the Siebel root directory. Depending on the amount of detail enabled, this file can give a good perspective of what has happened during synchronization regarding the Siebel OM. To assist in service request (SR) resolution, collect the following files when logging a Siebel Handheld application service request. The following files are found on the machine where Siebel Server is installed:
The following files are found on the machine where the Web Server (that is, IIS) is installed: |
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