Siebel Service Handheld Guide > Siebel Handheld Application Administration > About Monitoring Synchronization Sessions for Siebel Handheld Applications >
Responding to Synchronization Errors in Siebel Handheld Applications
When reviewing a synchronization error, you can respond to it in one of three ways—you can ignore it, export it, or reapply it. To respond to synchronization transaction errors
- Navigate to the Administration - Mobile screen > Conflict Administration view.
The Transactions list appears. The transaction buttons are described in the following table:
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Reapply |
Reapplies the selected transaction with values listed in the view (or Field Value view). These values override the results provided by the Siebel Server. |
Export |
Exports the content of the transaction in the same format used by the synchronization engine. For help with interpreting the content, create a service request (SR) on My Oracle Support. Alternatively, you can phone Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support. |
Ignore |
Accepts the current status and does not act upon the error. The record becomes read-only. There is no impact, except that the error will no longer appear in queries for unresolved conflicts. |
- Click either Reapply, Export, or Ignore depending on your needs.
NOTE: This works only when the Object Manager is running on a Windows-based server.
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