Siebel Store-and-Forward Messaging Guide for Handheld > Administration of Siebel Store-and-Forward Messaging >

Overview of Siebel Store-and-Forward Messaging Administration

Siebel Store-and-Forward Messaging administration screens allow you to administer mobile users, their Siebel Handheld devices, detailed Store-and-Forward Messaging message information, and timeout parameters. Store-and-Forward Messaging administration consists of three functional components, User Administration, Message Administration, and Message History.

• User Administration. Displays mobile user, user device address, mobile application and message information for each user.
• Message Administration. Displays how messages are constructed and allows an administrator to specify message timeout parameters.
• Message History. Provides key administrative information about each inbound and outbound message.

This chapter presents an overview of tasks you perform when administering Siebel Store-and-Forward Messaging. You administer Siebel Store-and-Forward Messaging for Handheld from the Administration—Store-and-Forward screen in a Siebel Web client.

NOTE:  To access Store-and-Forward Administration screens, you must have the responsibility SMQ User. This responsibility is provided for the SADMIN account in seed data. If you are using a different account to administer Store-and-Forward Messaging, such as QADMIN, you may need to add this responsibility. For more information about associating responsibilities with user accounts, see Adding Responsibilities for Store-and-Forward Messaging.