Implementing Siebel Business Applications on DB2 for z/OS > Customizing a Development Environment >

Customizing Applications Using Assignment and Workflow Rules

You can customize applications using Siebel Assignment Manager and Siebel Workflow, as well as by using Siebel Tools.

You can use Siebel Assignment Manager to create business rules that automatically assign entities, such as opportunities, service requests, or activities, to the most qualified individuals. For more information, see Siebel Assignment Manager Administration Guide.

Siebel Workflow provides a graphical interface for designing and implementing business processes and user interactions. Workflow processes define the steps to automate business processes, such as sending email. Workflow policies trigger processes when they detect certain conditions, for example, an opportunity being assigned. For more information, see Siebel Business Process Framework: Workflow Guide.

To activate assignment or workflow rules you must run the following Siebel Server components:

• Generate Triggers (GenTrig).

  Allows you to create database triggers. GenTrig writes database triggers to a SQL file, such as TRIGGER.SQL. On the DB2 host, the SQL file is executed manually by a DBA. To execute TRIGGER.SQL manually, run GenTrig with the EXEC parameter set to FALSE.

  NOTE:  For DB2, GenTrig does not log into the database as the table owner. Instead, it logs in as the privileged user. All triggers generated are qualified with the schema qualifier. When starting the GenTrig component, users are prompted for the schema qualifier.

• Workflow Monitor.

  Uses the database triggers to identify the records that might match policy conditions.

For information on activating rules, see Developing and Deploying Siebel Business Applications.