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Siebel Life Sciences Guide > Siebel Pharma Developer's Reference > Configuring Personalized Content Delivery > About Recommended Messaging PlansWhen a sales representative launches the PCD Viewer from the Contact Call Detail View, Account Contact Call View, or Account Call Detail View, all messaging plans available to the sales representative are loaded into the PCD Viewer by Life Sciences (LS) PCD Services. For more information about the user properties for the LS PCS Services, see User Properties of LS PCD Business Service. In LS PCD Service, the OptimizeDetailingPlan method identifies messaging plans that are recommended for the call. These messaging plans are called Recommended Messaging Plans and have an asterisk (*) symbol suffixed to its name in the list of available messaging plans when displayed in the PCD Viewer. By default, the OptimizedDetailingPlan functionality is configured to identify recommended messaging plans for Contact Call and Account Contact Call detailing only. If Objectives or Offers are associated to a Contact Call or Account Contact Call, recommended messaging plans are identified as outlined in this section. However, if no Offer or Objective is associated to a Contact Call or Account Contact Call, fields for entering target segments, in the Contact Call or Account Contact Call views are available, and recommended messaging plans can be selected based on these field values. Similarly, if no Objectives are associated to an Account Call, fields for entering target segments in the Account Call view are available, and recommended messaging plans can be selected based on these field values. To configure fields for entering target segments in Contact Call view or Account Contact Call view
To configure fields for entering target segments in Account Call view
By default, the OptimizedDetailingPlan functionality is not configured to identify recommended messaging plans for Account Call if an Objective is associated to the Account Call. To configure fields in Account Call view if Objectives are associated to an Account Call
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