Siebel Loyalty Administration Guide > Getting Started with Siebel Loyalty > Defining Lists of Values for Siebel Loyalty >

Defining Loyalty Social Media Channels

Siebel Loyalty can be integrated with social media channels, such as Facebook© or Twitter©, using Oracle Social Relationship Management cloud services. If you have implemented Oracle Social Relationship Management, then you must create a list of values entry for each specific social media channel that you want to integrate with Siebel Loyalty by performing the steps in the following procedure. For detailed information on Oracle Social Relationship Management cloud services, see Siebel CRM Social Media Guide.

To define social media channels

1. Navigate to the Administration - Data screen, List of Values view.
2. Query for the Type LOY_TXN_CHNNL_CD.
3. Edit the records of this type so there is one record for each of the display values that you want for social media channels.
4. Click Clear Cache.

   New values do not go into effect unless you click Clear Cache.

NOTE:  The functionality described in this topic requires that you install Siebel CRM Release 8.1.1.9 or later, or 8.2.2.3 or later. For information, see the applicable Siebel Maintenance Release Guide on My Oracle Support.