Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Working with Loyalty Members Using the Siebel Application Interface >

Creating a Loyalty Membership Card Manually

Members use their membership cards to show that they are members of a specific loyalty program or of a specific tier in that program.

For example:

• In the retail industry, members often must swipe their membership card before making purchases in order to receive points.
• In the airline industry, members usually must show their membership cards to prove their tier status in order to be able to use special lounges.

Membership cards are generated automatically when members join a loyalty program or receive a new tier status.

Member service representatives can also generate membership cards manually. This feature is useful if members lose their cards.

Siebel Loyalty checks the membership card status and expiry date while processing an accrual from a point-of-sale device in order to validate the membership card.

To create a membership card manually

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member and click its Member Number (#) hyperlink.
3. Click the Membership Cards view tab.
4. In the Membership Cards list, locate the card that is being replaced and change its status to Lost or Stolen.
5. Add a new record to the Membership Cards list, and complete the necessary fields. Some fields are described in the following table.

   Field	Description
   Tier	Select the member's tier, which you can find in the Member form above the Memberships Card list.
   Expiration Date	Enter the date when the membership card expires.
   Expiration Date on Card	Displays the date when the membership card expires.