Siebel Loyalty Administration Guide > Member Self-Service with Siebel eLoyalty >

Overview of How Members Use Siebel eLoyalty

When nonmembers go to the eLoyalty URL as anonymous users, they can:

• Register in order to enroll in loyalty programs, either on their own behalf, on behalf of their household, or on behalf of their company.
• View special offers on the eLoyalty home page.
• Browse the product catalog.

When members go to the eLoyalty URL, they can log in and then:

• View the personalized home page. This page has links to special offers and to many features of eLoyalty, as well as information about the member's own membership, such as the Member Number (#), the programs the member is enrolled in, the member level, the date he or she became a member, the member type, the point balance, and special status, if any).
• Enter and edit profile information. View, enter, and edit their membership information.
• Buy products. Browse the product catalog to buy products and see how many points they can earn by buying these products.
• Redeem points. Browse the product catalog to buy products by redeeming points that they have already earned.
• Transfer points. Give a specified number of points to another member.
• Enroll in programs. Enroll in additional loyalty programs that they are not yet enrolled in.
• Enroll in promotions. Enroll in promotions that require enrollment. Some promotions can be open to all members without enrollment.
• Check member attribute and promotion attribute values. View the values of all member and promotion-specific attributes that have been designed to be shown to members.
• Refer members. Recommend someone to become a member.
• Enter partner memberships. Add information about their memberships in your partners' loyalty programs.
• View statements. Statements include basic information about the member's membership level, how many points they have earned and redeemed during this period links, their account activity and their vouchers, and they also include links to detailed information about the member's:
  • Transactions
  • Vouchers
  • Loans
  • Current Tier(s)
  • Next Tier(s)
  • Lounge Membership
  • Profile Data
  • Membership Cards