Siebel Order Management Guide > Setting Up Product Recommendations > Unified Messaging Service and Product Recommendations >

Customizing Duplicate Message Suppression for Product Recommendations

Without configuration, the Unified Messaging Service suppresses the following duplicate product recommendations:

  • Upsell recommendations will never be shown to the same account or contact after they have been rejected
  • Cross-sell recommendation will never be shown in the same quote or order after they have been rejected. However, if the customer places a new quote or order and picks the same product, then the cross-sell messages that have been rejected in earlier quotes or orders are displayed.

You can edit the message type responses definition to:

  • Suppress recommendations after they have been accepted.
  • Alter the scope of suppression.
  • Disable suppression completely.

NOTE:  Duplicate suppression works only if logging is enabled.

For more information about working with the Unified Messaging Service, see Siebel Order Management Infrastructure Guide.

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