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Product Recommendation Technical Reference

In order to customize recommendations to suit your business model, you can modify the controlling workflow, the Recommendation Procedure, and the business service used to implement product recommendations. For more information about workflows, see Siebel Business Process Framework: Workflow Guide.

The Recommendation Procedure is a PSP procedure. For more information about PSP procedures, see Siebel Order Management Infrastructure Guide.

Product recommendations are turned on by activating the Product Recommendation record in the Action Sets view of the Administration - Runtime screen. This activation calls a signal as its only action. This record is active initially, and you can turn recommendations off and on by deactivating and activating it.

The following topics contain more technical information about product recommendations:

• Product Recommendation Driver Workflow
• Product Recommendation Get Recommended Products
• Product UpSell CrossSell Service