Siebel Order Management Guide Addendum for Financial Services > Managing Closing Requirements >

About Closing Requirements


Closing requirements consist of a set of tasks or activities that must be performed by the sales representative to ensure that all information has been properly obtained from the customer, explained to the customer, or followed up after the customer session has ended. These closing requirements are directly related to the financial services that the customer is applying for.

For Oracle's Siebel Financial Services Customer Order Management for Banking, closing requirements are collected and handled in much the same way as they are for Siebel Finance, but now they can be collected at both the financial application (sales order) level and the individual product line item level within the application.

The closing requirements that must be addressed by sales representatives, as required, fall into the following categories:

  • Closing activities: A set of activities that must be completed during the application process or after the application process has completed. For example, Create an Outbound Call to the customer to discuss customer satisfaction around the account opening experience.
  • Trailing documents: A list of documents that the sales representative must collect from the customer or give to the customer during the application process. This list includes any additional documents related to the application, or any required correspondence that must be sent to the customer.
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