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Siebel Order Management Guide Addendum for Fleet Management > Using Siebel Orders for Fleet Management > Process of Creating Orders for Fleet Management > Upselling to the CustomerAfter the main order is accepted, the customer service representative can try to sell additional orders to the customer. To sell more orders, the customer service representative looks at the Upsell view, which lists the lanes with the highest score, based on the customer's orders for these lanes during the last six weeks and on the static profit of these orders, as described in Configuring the Score for Upselling. The upsell record also indicates whether these lanes are targeted lanes, which marketing has chosen as lanes to focus selling effort on, as described in Adding Targeted Lanes. If the customer wants to place an upsell order, the customer service representative can auto-create a record for the new order and enter more details. When the customer service representative clicks Auto-Create, the Siebel application displays the new order. The customer service representative can do one of the following:
This task is a step in Process of Creating Orders for Fleet Management. To add upsell products to the order
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