Siebel Partner Relationship Management Administration Guide > Siebel Healthcare Provider Portal >

Managing Sales, Service, Marketing and Partner Commerce

Several chapters of this book describe possible scenarios that illustrate ways the brand owner and partner company might use Siebel PRM, including Managing Sales with Siebel PRM Managing Service Requests with Siebel PRM Managing Marketing Campaigns with Siebel PRM and Managing Partner Commerce. The scenarios are meant to illustrate many possible uses of Siebel PRM.

Most of these scenarios do not apply to the Healthcare Provider Portal:

• Sales. The chapter of sales scenarios does not apply to the Healthcare Provider Portal.
• Service. In the typical scenario for service requests:
  • The provider logs a service request using the Self-Service screen of the Healthcare Provider Portal. Providers can do this to ask for information about member eligibility, benefits, or payments or to make other service requests.
  • The provider can also use the Self-Service screen to log a service request on behalf of a member.
  • The carrier views these service requests and responds to them using the Service screen of the Partner Manager.
  • The provider views the response using the Self-Service screen of the Healthcare Provider Portal.
• Marketing. The chapter of marketing scenarios does not apply to the Healthcare Provider Portal.
• Partner Commerce. The chapter of scenarios for partner commerce does not apply to the Healthcare Provider Portal.