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Viewing Information About Healthcare Facilities

Facilities are healthcare organizations that are paid by or file claims with your health plan or health insurance company. Examples of facilities are hospitals, clinics, and pharmacies. Facilities are also referred to as provider organizations.

In some situations, users at the insurance company enter information about facilities and about the providers and contacts, payments, and claims associated with a facility.

However, if your provider organizations use the Healthcare Provider Portal, they can enter this information themselves. They simply navigate to the Facilities screen of the Healthcare Provider Portal and use the Facilities list, More Info form, and Profile form to enter and maintain information about the facility. They can also click the view tabs to enter and maintain information about Claims, Contracts, Payments, Locations, HMO Members, and other information associated with the facility.

The insurance carrier can view this information using the Siebel Partner Manager or Siebel Healthcare. For more information about entering and maintaining information about facilities, see the topics about facilities in Siebel Healthcare Guide.

To view information about a facility

1. Navigate to the Facilities screen.
2. In the Facilities list, select the facility that you want to view information about.
3. Click the view tabs to display information associated with that facility.