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Siebel Partner Relationship Management Administration Guide > Siebel PRM for Communications, Media, and Energy > Association of Agreements with Orders or Service ItemsSiebel PRM for Communications, Media and Energy allows users to associate agreements with quotes and orders. Agreements can be associated with quotes or orders in two ways:
If you have licensed Siebel Order Management, when the quote is promoted to an order, all the associated information, including the agreement, is automatically associated with the order. Siebel PRM for Communications, Media, and Energy also allows users to associate agreements with service items. This can also be done either at the header level, to associate a single agreement with all the service items, or at the item level, to associate different agreements with different service items. Agreements can be used with the following types of partners:
The agreements module is optimized for maintenance agreements, which are used when a customer buys a product and the manufacturer creates an agreement to maintain the product. For more information about linking agreements to service items and working with agreements, see the topic about agreements in Siebel Communications Guide or Siebel Energy Guide. |
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