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Siebel Partner Relationship Management Administration Guide > Managing Your Partners > Process of Certifying Your PartnersYou can set up partner certification programs to give your partners an opportunity to improve their skills and let your customers know which partners are most skilled. For example, you might enroll new partner companies as silver partners. When a partner company's employees have taken ten training courses, answered 20 customer service requests, and generated $20 million in revenue, you might make the company a Gold partner. Or, when employees have taken 20 training courses, answered 40 customer service requests, and generated $50 million in revenue, you might make the company a Platinum partner. A partner company can work on several certification programs at the same time. For example, a partner might work on becoming a certified reseller and a certified service provider. To certify partners, perform the following tasks:
You can also check information about partner certifications in the following ways: You can make partner certification easier with the following configuration: Configuring Autopopulation of Partner Certification Criteria. |
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