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Siebel Partner Relationship Management Administration Guide > Managing Service Requests with Siebel PRM > About Managing Service Requests with Siebel PRMThis chapter describes examples that are examples of how you might use Siebel PRM to manage service requests. You can use Siebel PRM to manage two types of service requests:
These examples cover a number of methods to manage each type of service request. To reduce the number of service requests you receive, you can create a repository of FAQs, solutions, and SmartScripts to help partners solve customers' problems and their own problems without logging service requests. |
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