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Viewing Partner Service Requests

In some business models, the partners receive and log service requests, which you can view for tracking purposes. For example, if a partner is a value-added reseller, customers who need service go directly to the partner, with whom they already have a business relationship.

You can view partner service requests in two ways:

• The Partner Operations screen. All partner companies are listed on the Partner Operations screen. Anyone at the brand owner company with access to this screen can select a partner company record and display all its service requests.
• The Service screen. The Service screen displays different sets of service request records in different views. In the My Service Requests view, it displays service requests only if you are the owner. In the All Service Requests view, it displays service requests if your organization is in the organization field. In the All Service Requests Across Organizations view, it displays all service requests for all partner companies.

To view the service requests of a partner company

1. Navigate to the Partner Operations screen.
2. In the Partners list, drill down on the name of the partner company whose service requests you want to see.
3. Click the Service Requests view tab.

   The partner's service requests appear.