Siebel Performance Tuning Guide > Tuning Siebel Communications Server >

Guidelines for Session Communications Tuning

Using your hardware resources optimally, and configuring your system appropriately, can help you to achieve your performance goals. Consider your resources and requirements carefully, and test and monitor system performance on a continual basis.

Review information presented in Siebel CTI Administration Guide, Siebel System Administration Guide, relevant third-party documentation, and other sources.

Activities you can perform to achieve performance and scalability goals include, but are not limited to, the following:

• Adjusting your system topology. For more information, see Topology Considerations for Session Communications.
• Configuring the Siebel Application Object Manager component.
• Configuring CommSessionMgr and related components.
• Modifying communications configurations, communications driver settings, and so on. Many of the activities described in the topics that follow are of this nature.

To maintain an optimally performing system over time, you must plan for changes in the volume of incoming communications, number of users, and so on. Verify that your CTI middleware can support an anticipated increase in the volume of incoming communications and in the number of users. Then additional hardware might be required to run more Siebel Application Object Manager components and CommSessionMgr components to support the increase in volume of communications and in number of users.

This topic contains the following information:

• Tuning the Siebel Application Object Manager Component
• Tuning the CommSessionMgr Component
• Conserving Siebel Application Object Manager Server Resources Through Caching
• Improving Performance for Communications Configurations
• Configuring Logging for Session Communications
• Improving Availability for Session Connections
• Improving Screen Pop Performance
• Reviewing Performance Impact of Activity Creation