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Siebel Pricing Administration Guide > Creating Product Promotions > Creating Product Promotions That Upgrade Existing PromotionsYou can design promotions that offer an upgrade to customers who have existing commitments because they have accepted earlier promotions. For example, if customers have already signed up for a promotion to subscribe to a wireless telephone plan and have commitments to pay $29.95 a month for the next year, then you can create a promotion that offers them a wireless plan with no roaming charges for $39.95 a month. This involves breaking their existing commitment, but they do not have to pay the usual cancellation charge. You can also offer the new promotion to customers who have accepted any one of many earlier promotions. To create a promotion that is an upgrade to earlier promotions, define the new promotion as usual, and also use the Upgrade view to enter information about the existing promotions that customers can break without penalty. By default, the Upgrade Promotion functionality is not feasible for both customizable and non-customizable products. In any case, selecting Upgrade Promotion from Menu in the Upgrade view triggers the workflow functionality by calling the pricing workflow. But if the functionality that is triggered is not exactly what you want, then as a workaround, it is recommended that you change the workflow to get the behavior that you want. For more information about pricing workflows, see Pricing Procedures and Workflow References. To create a product promotion that upgrades existing promotions
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