Siebel Public Sector Guide > Administering Benefits Cases > Process of Configuring Appeal Cases >
Configuring Case Categories for Appeal Cases
In the preconfigured Siebel Public Sector application, the Appeal button is enabled only for cases that have a Category field of Benefit. Administrators can enable this button for additional case categories. This task is a step in Process of Configuring Appeal Cases. To configure the case categories for appeal cases
- Log in to Siebel Tools as an administrator.
- Select Business Component in the Object Explorer, and then select the HLS Case business component.
- Lock this business component so that you can change it.
- Navigate to Business Component, then Field in the Object Explorer.
- In the Calculated Value column of the CanAppealCategories field, change the value to the following text:
IIF(([Category]=LookupValue("PUB_CASE_CATEGORY_TYPE","Benefit")) OR ([Category]=LookupValue("PUB_CASE_CATEGORY_TYPE","New_Category ")) OR ([Category]=LookupValue("PUB_CASE_CATEGORY_TYPE","New_Category ")) OR ([Category]=LookupValue("PUB_CASE_CATEGORY_TYPE","New_Category ")),"Y","N")
In this text, New_Category is the value for the Category field of the case. You can designate any number of Category field values.
NOTE: The preconfigured value for the Calculated Value column of the CanAppealCategories field is IIF([Category]=LookupValue("PUB_CASE_CATEGORY_TYPE","Benefit"),"Y","N").
- Compile the object for your changes into the Siebel Repository File.
- Unlock the business component.
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