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Siebel Public Sector Guide > Managing Benefits Cases > Process of Managing Applications > Verifying Application InformationAgents must verify the information in an application to make sure that citizens qualify for benefits. For example, to verify an application for worker's compensation, the agent might check with the employer to verify that the worker was injured while working, the worker was employed at the time of the injury, and the worker was employed for a specified number of months before the injury. The agent might also check with a physician to verify that the worker cannot work because of the injury. Other examples of the information that agents might verify include social security numbers, addresses, the number of household members, and unemployment records. For more information about attaching an electronic version of verification information to the application, see Adding Attachments to Applications. To verify the information in an application, you select a verification plan template that is associated with the value in the Case Type field for the case that is associated with the application. After you save the verification plan, the list of items that you must verify appears in the Verification Items list. After you verify an item, you update the item in this list. After you select a template for a verification plan, you can delete that template only if all of the template items do not have a check in the Verified field. You cannot add items to or delete items from a template that you select to create a verification plan. When you verify application information, you might find incorrect data in the case or contact records. In this scenario, you can complete the following tasks:
This task is a step in Process of Managing Applications. To verify the information in an application
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