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Siebel Public Sector Guide > Managing Benefits Cases > Disassociating Cases from a Master CaseAn agent might want to disassociate (or detach) a case from a group of cases in a master case. For example, if an agent changes the primary contact for a case, then the agent can disassociate that case from its master case because the case no longer relates to this master case. Although a disassociated case no longer appears in the case list for its master case, the disassociated case still appears in the case list on the Cases screen. You cannot disassociate a benefits case from a master case. This task is a step in Roadmap for Managing Benefits Cases. To disassociate a case from a master case
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