Siebel Public Sector Guide > Managing All Cases >

Closing and Reopening Cases

After assessing the case records, you can close a case and reopen a closed case.

This task is a step in Roadmap for Managing Cases.

To close or reopen a case

1. Navigate to the Cases screen, then the Case List view.
2. Select a case, and change the value in the Status field to Closed or Active.

   NOTE:  After you select Closed in the Status field, the Date Closed field for the case is populated with the current date and time. Also, all of the case fields are read-only.