Siebel Public Sector Guide > Managing Health Threats and Responses >

Creating and Modifying Health Topic Content

As agents at call centers receive unanticipated questions about health topics, they alert their managers to the need for new content. The manager has administrative authority to create content projects to add or update items in the content library.

This task is a step in Process of Managing Public Health Cases.

To create and modify public health topic content

1. Navigate to the Administration - Solution screen, then the Solutions view.
2. To create a solution record, complete the following steps:
   1. Create a new record and specify the Name, FAQ, and Description.

      The description is the answer to the question.

   2. Drill down on the Name field of the solution record.
   3. Click the Resolution Documents view tab, and add any relevant attachments.
   4. Click the Solution Categories view tab, and categorize the solution as appropriate.
   5. In the solution record, update the Status field from Draft to Final, and select the check boxes for the Publish Internal field or the Publish External field, as appropriate.

      Internal publications are shared with appropriate Oracle Siebel users, while external publications are shared with users of Oracle's Siebel customer Web application.

3. To associate the solution with a disease record, complete the following steps:
   1. Navigate to the Diseases screen, then the Disease List view.
   2. Drill down on the Name field of the disease record, and click the FAQs view tab.
   3. Create a new record and associate the newly created solution with the record.