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Assessing Child-Welfare Incidents

Agents can assess a child-welfare incident to determine further action that they must take regarding the incident. To assess a child-welfare incident, you select an appropriate assessment template for the incident. This template facilitates uniformity in the assessment process.

After you save the selected assessment template, a list of attributes that you must evaluate appears in the Assessment Attributes list. To evaluate an attribute, you enter an appropriate value for the attribute. In the Assessment Attributes list, you cannot add attributes to or delete attributes from the assessment template.

Agents can perform the following types of assessments:

• Risk Assessment. This type of assessment determines the risk of future abuse to the child and considers factors such as the ability of members in the extended family or faith groups to help the child.
• Safety Assessment. This type of assessment determines the safety of a child and considers factors such as the age of the child, the type of abuse, and the possibility of more abuse. An agent performs this type of assessment immediately after recording and adding details to a child-welfare incident.
• Family Assessment. This type of assessment determines the family's ability to care for the child and considers such factors as the family history.
• Reunification assessment. This type of assessment determines the viability of uniting the child with the family.

You select an assessment type in the Type field when you create an assessment template. For information about creating assessment templates, see Siebel Applications Administration Guide.

Agents can escalate a child-welfare incident to a case. For more information, see Escalating Incidents to Cases for Investigation.

After escalation, agents can also perform case assessments for the Safety, Risk, Family and Reunification assessment types. For cases, agents perform assessments in the Assessments view for cases.

This task is a step in Process of Managing Incident Reports.

To assess a child-welfare incident

1. Navigate to the Incidents screen, then the Incident List view.
2. Drill down on the Incident Summary field of the child-welfare incident.
3. Click the Assessments view tab, create a new record, and complete the fields as appropriate.

   The following table describes some of the fields.

   Field	Description
   Updated	Displays the current date and time.
   Template Name	Select a template that includes the appropriate attributes to assess the child-welfare incident.
   Name	When you save the record, displays the name of the template that you select followed by an automatically generated number that uniquely identifies the assessment, but you can change this name.
   Description	Displays the description of the template that you select, but you can change this description.
   Assessment Score	Displays the total of the Total Score fields for the assessment attributes that are associated with the template. This field is populated after you assign values to assessment attributes.
   Percent	Displays the result of the Assessment Score divided by the Maximum Score. This field is populated after you assign values to assessment attributes.
   Maximum Score	Displays the highest score possible for the template that you select. For each assessment attribute in the template, the Weight field is multiplied by the highest value possible in the Score field. The sum of these results is the maximum score for the template.

4. In the Assessment Attributes list, enter a value for each attribute to assess the child-welfare incident.

   The following table describes some of the fields.

   Field	Description
   Order #	Displays the order number for the attribute when you save the assessment record. Administrators set up the order number for each attribute when they set up the template.
   Attribute Name	Displays the attribute name when you save the assessment record. Administrators set up the name for each attribute when they set up the template.
   Value	Select the value that is applicable to the attribute for the child-welfare incident.
   Comment	If necessary, type more information about the Value field.
   Weight	Displays the weight for the attribute when you save the assessment record. Administrators set up the weight for each attribute when they set up the template.
   Score	Displays the score for the value that you select. Administrators set up the score for each value when they set up the template.
   Total Score	Displays the result of the Weight field multiplied by the Score field.
   ID	Displays an automatically generated number that uniquely identifies the assessment attribute.
   Maximum Score	Displays the result of the Weight field multiplied by the highest value possible in the Score field.

5. If you are assessing risk for the child-welfare incident, then click Evaluate Assessment.

   If the Percent field of the assessment is greater than an established threshold, then the Incident Priority field changes to Urgent. For information about configuring this threshold, see Configuring Thresholds for Risk Assessments.