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Siebel Public Sector Guide > Managing Investigative Cases > Process of Managing Lead Information > Generating New Serial Numbers for SubleadsPerform the following procedure to generate a new serial number for a sublead that is associated with a lead. This procedure allows you to generate a new sublead serial number directly from the Sub-Lead view of the Leads screen. Alternatively, you can note the sublead name, navigate to the Leads screen, and regenerate the sublead serial number. NOTE: The format of the serial number for the sublead changes if you regenerate the number from the Leads screen because the triggered serialization rule is different. The Case Lead rule performs serialization in the Leads screen, while the Lead Sub-Lead Rule performs serialization in the Sub-Lead view in the Lead List view of the Leads screen. For more information, see About Serialization Rules. This task is a step in Process of Managing Lead Information. |
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