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How Siebel Remote Automatically Synchronizes Information

You can configure a remote client to use Store and Forward Messaging to automatically send information to and receive information from the local database rather than waiting for the user to manually synchronize. This functionality is useful for field service professionals who receive dispatched activity updates throughout a work day.

If new information originates in the remote client, and if Store and Forward Messaging is enabled for this remote client, then Siebel Remote automatically sends local database transactions to the server database.

If new information originates on the Siebel Server, then Siebel Remote handles the information differently depending on if the new information resides in one of the following objects:

• Business object. The Action business object is the only business object that Siebel Remote predefines to support Store and Forward Messaging. Siebel Remote delivers information from other business objects according to the routing rules, by default. You can configure more business objects to use Store and Forward Messaging. For more information, see Siebel Store-and-Forward Messaging Guide for Mobile Web Client.

  If the delivery that uses Store and Forward Messaging does not complete in the configured timeout period, then Siebel Remote delivers this delayed message. Siebel Remote applies the modification to the local database only one time regardless of the delivery method that succeeds first.

• Field. If the field is enabled for Store and Forward Messaging, then Siebel Remote uses Store and Forward Messaging to send the information that this field contains. If a field does not use Store and Forward Messaging, then Siebel Remote uses the routing rules to send the information.

For more information, see Siebel Store-and-Forward Messaging Guide for Mobile Web Client.

How Siebel Remote Handles Large Attachments with Store and Forward Messaging

You can set the threshold that Store and Forward Messaging uses for a large file attachment. If you set a threshold, then Siebel Remote uses Store and Forward Messaging to deliver a large attachment that originates on the remote client. Siebel Remote delivers this attachment only during synchronization. For a transaction that originates on the Siebel Server, synchronization delivers all attachments regardless of attachment size.