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Common Integration Scenarios

The scenarios described in this chapter apply to many of the integration requirements you might face. Siebel Financial Services EAI allows you to accomplish integrations within the scope of these scenarios, but is not limited to the scenarios described here.

Outbound Message to a File

In this scenario, you create a Siebel workflow process to create a unique report in a company standardized format such as XML. The file is to be sent to a central directory on a network server, where at midnight it is bundled automatically into a company standardized format for that day. These become part of a corporate knowledge base to go to top management.

Round Trip Message from a File to Siebel and Back

In this scenario, you want all service requests entered from the company's EJB Web site to be entered as a service request in Siebel Service. You also want to pull an automatically generated service request number from Siebel Service, add it to the service request, and generate a file that is attached to a confirmation email message to the service requestor's email address.

Round Trip Message from an External Application

In this scenario, whenever your back-office, for example ACORD based Policy Management, issues a new type of life product, it sends a message to your Siebel system to notify salespeople. If the salespeople like to issue such a policy, they can respond to the message and the response message will be generated and routed back to the back-office application indicating interest.

Round Trip Message to an External Application

In this scenario, your salespeople want to be able to issue a new loan issued from Siebel Business Applications to companies credit rating systems such as Fair, Isaac's Liquid Credit System and receive a confirmation with a rating score generated by the Fair, Isaac's Liquid Credit System.

Inbound Message from an External Application

In this scenario, whenever new auto policy information in the enterprise back-office (for example, ACORD-based Policy Management system) is updated, you want the system to send an update to your Siebel system in the form of an ACORD XML message containing the <PersAutoPolicyAddRq> message and have the policy information updated in the Siebel Asset business object.

Outbound Message to an External Application

In this scenario, you want to update a subscribed policy modification made through your Siebel Business Application to the Policy Administration system. An outbound message containing the modification of customers' policy data is sent from the preconfigured business process in Siebel applications. The outbound message can be a standard ACORD XML message.