Siebel Search Administration Guide > Using Siebel Find and Siebel Search for Siebel High Interactivity Mode >

Overview of Siebel Search Functionality for Siebel High Interactivity

Siebel Search allows you to perform search operations on indexed data sources. The Look In list displays Find and Search categories in the following order: Find Objects, which are database queries, followed by Search Categories which have been indexed and can be queried against. The search categories map to individual business components. Multiple search categories can be grouped into logical collections, to enable a single search to be executed against multiple search categories. The Look In field is preconfigured with different search categories, depending on the Siebel application. See Preconfigured Search Objects for the list of preconfigured search objects provided for each Siebel application. The search categories can be configured by the administrator in the Search Definition view of the Search Administration UI. Users can perform queries against Siebel business component records from anywhere in their Siebel application.

Siebel Search provides the following functionality:

Single Term Search

A search operation on a single search term. The search term must contain more than one character. Oracle Secure Enterprise Search does not support single character searches.

Multiple Term Search

A search operation on a multiple search terms. The implicit Search Term Separator is AND. For example, if you enter the text performance tuning, it is executed as performance AND tuning. Only results that contain all search terms are returned.

Phrase Search

A search operation on a phrase. The phrase must be entered in quotation marks.

Wildcard Search

A wildcard search operation using the asterisk wildcard operator. You use the wildcard character either to represent a single character, or a sequence of characters. For example, searching for the string Ora* finds documents that contain all words beginning with "Ora" such as "Oracle" and "Orator". You can also insert an asterisk in the middle of a word. For example, searching for the string A*e finds documents that contain words such as "Apple" and "Ape".

Special Character Search

This search operation retrieves special characters other than those facilitated by wildcard searches. For example, if you search for the term on?line, the search returns matches to on line, on-line, on;line and on.line.

Searching Logical Collections

Users can choose from a number of categories listed in the Look In list against which they can search. Multiple search categories can be grouped in a single logical collection, for simultaneous searching. Logical collections are defined in the Search Indices Parent Category View of the Search Administration UI. For information on defining logical collections, see Creating a Logical Collection.

Previewing Search Results

When the Preview option in the Search Center is invoked, a database record is opened in a popup window allowing users to view the record without changing their current application context. External files are opened and presented in their native application.

Setting the Customer Dashboard

The customer dashboard can be updated with the selected search result.

Sorting Search Results

After obtaining the results of a search, the user can sort the results by relevance, data source, result type, or date.

Refining Results Using Automated Keywords

Dynamic keywords are generated by Oracle Secure Enterprise Search, and are displayed in the search results applet. After obtaining results of a search, the user can further refine the results based on dynamically generated keywords. The selected keyword is processed with the previous search criteria in a Boolean AND operation. On further refining with additional keywords, the new keywords will be appended to the last executed search criteria.

Saving Search Queries

The search criteria can be saved for reuse. Saved searches are listed in the Recent Saved Searches applet in the Search Center.