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Encrypting Communications Between the Siebel Server and the Email Server

The Siebel Communications Server uses the Internet SMTP/POP3 Server and the Internet SMTP/IMAP Server communications driver files to support Siebel email processing. Configuring parameters for the driver files allows you to determine email processing behavior for your environment.

To provide secure transmission of email data between the Siebel Server and the email servers, it is recommended that you enable SSL or TLS communications for SMTP, IMAP, and POP3 sessions. The following procedure describes how to enable an SSL or TLS connection for the Internet SMTP/POP3 or the SMTP/IMAP Server driver.

To enable SSL or TLS communications for SMTP, IMAP and POP3 sessions

1. Navigate to the Administration - Communications screen, then the Communications Drivers and Profiles view.
2. In the Communications Drivers list, select either the Internet SMTP/IMAP Server Driver or the Internet SMTP/POP3 Server Driver.
3. Click the Profiles view tab then, in the Profiles list, select the relevant profile.
4. In the Profile Parameter Overrides list, add new records as required for the following parameters and set the value of each to TRUE:
   • Enable SSL for IMAP
   • Enable SSL for POP3
   • Enable SSL for SMTP
   • Enable SSL for Backup SMTP

     You can also enable a TLS connection for the Internet SMTP/POP3 or the SMTP/IMAP Server drivers provided you are using Microsoft Exchange Server 2007 or 2010 as your email server. Enable TLS using the following parameters:

   • Enable TLS for IMAP
   • Enable TLS for POP3
   • Enable TLS for SMTP
   • Enable TLS for Backup SMTP

     NOTE:  Oracle provides the functionality that this topic describes as part of an accelerated delivery request (ADR). To implement an ADR, see the applicable Siebel Maintenance Release Guide on My Oracle Support.

For information on setting the SMTP/POP3 or SMTP/IMAP Server driver parameters to enable SSL or TLS, see Siebel Email Administration Guide.