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Overview of Migrating from Siebel 7 or Earlier Releases of SmartScript

The following section provides an overview of the issues involved in migrating data from Siebel 7 or earlier releases of SmartScript. Cross-references point you toward other chapters in this guide that provide detailed instructions:

• VB and eScripts. Support any VB or eScript that has been written inside Siebel SmartScript after the upgrade, because it runs on the server. Any upgrade issues with upgrading the code are generic to the application and are discussed in the Siebel Database Upgrade Guide. For information on VB and eScripts see Extending Scripts with Siebel VB and Siebel eScript.
• Question displays. Post-Siebel 7 SmartScript questions display differently than in earlier releases. With version 7 and later releases, the maximum number of questions in a given page  display at once in a page section. Question Reveal functions are not supported in post-Siebel 7 SmartScript (for example, show one at a time, all at once, and so on). You can still control what question displays by changing the location of branches in the script logic and the location of the VB or eScript. For more information, see Working with Questions, Answers, and Translations.
• Question translations. Every question in your SmartScript must have a translation in the same language in order for the SmartScript to execute.
• Layout of Questions. The layout of SmartScripts is determined by the template. Administrators can modify the template if they want to change the layout. However, the ability to control the layout from the SmartScript definition is not supported in post-Siebel 7 SmartScript. See Customizing a SmartScript User Interface for more information.
• Text Formatting. Any question, page, script, or answer text can be formatted using HTML tags. However, the Styles feature from pre-Siebel 7 SmartScript is no longer supported. See Customizing a SmartScript User Interface for more information.
• Dashboard. The SmartScript dashboard has been replaced with the customer dashboard, which is available throughout the application. The active clock showing the current time elapsed is only available to customers using Siebel SmartScript along with CTI. See Modifying the Customer Dashboard for more information.
• Script Wizard. Post-Siebel 7 SmartScript includes a feature to convert the Script Wizard scripts to SmartScripts. Script Wizard is no longer supported as a separate feature. See Converting a Script Wizard into a SmartScript for more information.