Siebel System Monitoring and Diagnostics Guide > Monitoring Siebel Server Run-Time Operations >

About Siebel Process Failure Diagnostics

Siebel Business Applications provide process failure diagnostics that help you to allocate system resources and maintain an efficient and reliable environment. Administrators can monitor KPIs (key performance indicators) of the various levels of the Siebel environment to do the following:

• Identify, isolate, and remedy adverse system and application conditions.
• Adjust the various settings and parameters of the Siebel environment to avert adverse conditions.
• Optimize available resources for improved performance.

When a Siebel process fails, the administrator can do the following:

• View all detectable failed processes for a given Siebel Enterprise by Siebel Server.
• Identify the probable cause and point of origin of the failure, including (but not limited to) user, process, thread, task, application, view, and activity immediately prior to the failure.
• Review content of the main process failure file (crash.txt) associated with a given failure including the call stack, the register contents, and the memory information.
• Review content of other failure information contained in the Siebel FDR (Flight Data Recorder), Siebel ARM (Application Response Measurement), and component log files.
• Determine other Siebel users directly affected by the failure.

Related Topics

Scenario for Working with Siebel Process Failure Diagnostics

Investigating Failed Siebel Server Processes

Example of Investigating a Failed Siebel Server Process