Siebel Territory Management Guide > Setting Up and Running Territory Alignments > Troubleshooting Territory Alignments >

Resolving the Error: Another Alignment Is Running or Activated

This task is part of Troubleshooting Territory Alignments.

This topic describes how to resolve the following error message generated by Siebel Territory Management:

Another alignment for hierarchy "H3" is running or activated. Please try again later. (SBL-SVC-00300)

This error is probably generated because someone ran an alignment on this hierarchy previously, and it failed. Siebel Territory Management locked the alignment while running it, and it did not unlock it because the alignment failed. Because it remains locked, you cannot run another alignment on this hierarchy.

If this problem is the cause of the error message, you can resolve it using the following procedure.

To resolve the error "another alignment is running or activated"

1. Cancel queued workflows:
   1. Navigate to the Administration - Server Management screen, then to the Jobs view.
   2. Check the tasks in the Jobs list to see whether any is a WfprocMgr (workflow process manager) task and has the status Queued.
   3. Select and cancel these queued tasks.
   4. Restart the Workflow Process Manager server component or the Siebel Server, as necessary to to remove these queued tasks from the list.
2. Remove failed alignments:
   1. Navigate to the Territories Management screen, Alignments Administration view.
   2. Select alignments in the list that have statuses indicating they have failed, and click Delete.